Wachovia ranked highest in overall customer satisfaction among home equity lenders in the J.D. Power and Associates 2006 Home Equity Line/Loan Origination Study, according to the marketing information firm.The company said the inaugural study measures customer satisfaction with home equity line/loan lenders among 3,764 consumers who had obtained a home equity loan or line of credit in the previous nine months. Wachovia scored 768 on a 1,000-point scale, performing especially well in the areas of loan officers/representatives and the closing process, J.D. Power reported. Washington Mutual ranked second, with a score of 758 (and especially good marks on the application/approval process), and USAA finished third, at 755. "The effect a good representative can have on a customer's loan experience speaks volumes when it comes to satisfaction," said Jeremy Bowler, senior director of the company's finance and insurance research. J.D. Power, headquartered in Westlake Village, Calif., can be found online at http://www.jdpower.com,
-
The massive mortgage business saw a first quarter profit mitigated by nearly $300 million in hedging losses.
10h ago -
The Consumer Financial Protection Bureau has seen excessive property-inspection charges, fees that loan mods should eliminate and improper line-item labels.
April 24 -
Michael Tannenbaum, whose experience in the financial services industry spans over 15 years, has a track record of helping companies scale and grow.
April 24 -
A majority of consumers earning more than $100,000 annually said they were concerned about their own ability to purchase a home, demonstrating how affordability issues are impacting those at many socioeconomic levels, the University of Michigan study found.
April 24 -
The nonbank's results add to other indications that the first quarter's "higher for longer" rate scenario had an upside for efficient servicing operations.
April 24 -
The latest rate increases contributed to a 1% drop in purchases from the previous week and 15% annually, according to the Mortgage Bankers Association.
April 24