WCI Communities.com Launches LivePerson for Click-to-Talk

Florida-based national homebuilder WCI Communities Inc. has selected LivePerson's Timpani Voice platform to offer live, click-to-talk functionality to its online customers.Visitors to the WCI website are now able to initiate a live voice conversation by clicking on dynamic buttons placed throughout the site. After prompting the user to enter a phone number, the system brokers an immediate connection with a WCI representative, bypassing conventional voice recognition and automated phone menu options. During each live voice engagement, WCI agents have full visibility to the visitor's web page and are able to "co-browse" and guide them to additional pages, as well as assist with online forms. The addition of Timpani Voice is an expansion of WCI's existing relationship to provide live chat to its online customers. "More and more homebuyers are making the Internet an integral part of their research and purchasing process," said LivePerson CEO Robert LoCascio. For more on WCI and its residential communities, visit www.wcicommunities.com.