Technology has increased volume and efficiency in the subprime market, WMC Mortgage Corp. president Amy Brandt told attendees Monday at the Subprime Lending Symposium in San Francisco.WMC, an online wholesale lender based in Woodland Hills, Calif., was recently acquired by General Electric's consumer finance division from Apollo Management LP. Having a quick, front-end service combined with a customer service campaign was crucial in making WMC's volume rise in recent years, said Ms. Brandt, who was a keynote speaker at the symposium. "Your business has to evolve. .... All of your systems need to work together before funding the loan," she said. "Integrate technology, but with a human process." For example, Ms. Brandt suggested taking five minutes to call a broker to let him know his loan application has been received.
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The massive mortgage business saw a first quarter profit mitigated by nearly $300 million in hedging losses.
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The Consumer Financial Protection Bureau has seen excessive property-inspection charges, fees that loan mods should eliminate and improper line-item labels.
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Michael Tannenbaum, whose experience in the financial services industry spans over 15 years, has a track record of helping companies scale and grow.
April 24 -
A majority of consumers earning more than $100,000 annually said they were concerned about their own ability to purchase a home, demonstrating how affordability issues are impacting those at many socioeconomic levels, the University of Michigan study found.
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The nonbank's results add to other indications that the first quarter's "higher for longer" rate scenario had an upside for efficient servicing operations.
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The latest rate increases contributed to a 1% drop in purchases from the previous week and 15% annually, according to the Mortgage Bankers Association.
April 24