Loan Think

What We're Hearing

Published January 15, 2009, 7:00 a.m. EST

1 Min Read

It seems that the refinancing boom is beginning to overwhelm certain lenders. A spot check of the nation's top 10 residential mortgage firms by National Mortgage News found that some shops are putting potential applicants on hold for 10 to 15 minutes. In one instance, a potential applicant at CitiMortgage waited 15 minutes before being sent to voicemail with a promise of a call back. CitiMortgage's parent, of course, is Citigroup, which could be broken into several different operating parts in the months ahead. Or not...

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