Loan Think

What We're Hearing

Bank of America's mortgage chief Barbara Desoer says she spends at least two hours a week listening to loan modification-related telephone calls that come in through the lender's workout unit. "I've heard grown men who are crying on the phone," she told National Mortgage News in an interview Thursday. She said on some days the phone traffic to the loan mod unit is so heavy that callers are issued a reservation number and are asked to call back…

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