Predictive analytics

Join Janet King, Arizent VP of Research and Brian Elkins, Senior Director of Strategy at Monigle for a discussion of a new, prescriptive framework that helps banks and other financial institutions identify why customers choose to bank with one financial institution over another. Developed in conjunction with creative experience agency Monigle, the Humanizing Customer Experience research from American Banker draws on more than 5,000 customer responses to show what matters most in customer experience and ranks which financial institutions do it best. Join this discussion to learn more about how you can optimize your bank's approach to CX to improve customer satisfaction and earn higher net promoter scores.

COVID-19 has shown us that technology can rapidly evolve to meet customer needs, in areas from contactless payments to digital banking to mobile wallets. However, we still see great disparities when it comes to the use of contactless and digital banking by low- to moderate-income (LMI) workers. The question is, will emerging tech in the post-COVID economy provide an opportunity to include new people in the financial system-- or leave them even further behind?

Artificial intelligence (AI) is increasingly gaining ground in a number of areas of banking and financial services. However, there is growing evidence that AI systems are biased.

A $740 million jury verdict against Amrock was thrown out by a Texas appeals court that said tech firm HouseCanary failed to prove the big title insurer stole its trade secrets to build a competing real estate analysis tool.

Financial consultancy Richey May has purchased mortgage business analytics provider Amata Solutions in a deal that will help the acquiring company further build out the technology-consulting division it started last year.

Amrock is calling for a new trial in its dispute with HouseCanary following a judge's denial of its motion to reverse an earlier decision in HouseCanary's favor.

One of the biggest trade secrets cases in U.S. history took a bizarre turn, with the company that lost a $706 million jury verdict saying it uncovered "bombshell" evidence of fraud thanks to whistle blowers who used to work for the winning side.

Quicken Loans affiliate Amrock Inc. is appealing a jury verdict ordering it to pay $706.2 million to analytics company HouseCanary in a legal dispute over a software licensing agreement.