7 Texas-Size Sessions at NMN's Servicing Show
April 14, 2015 6:00 PM
The 9th Annual Mortgage Servicing Conference, presented by National Mortgage News, is coming to Dallas April 22-24. Here are a few of the can't-miss sessions and speakers on the agenda.
Keynote: Customer Experience (R)evolution
Carmen Bell, Wells Fargo SVP of performing servicing operations, will kick off Thursday's agenda with a keynote address on how demographics and the impact of customers being "connected" is changing the way Wells Fargo thinks about serving customers.
How to Win Friends and (Legally) Influence Government
Watch for this session to tackle the challenges of navigating government as a growing business; the importance of operational and management talent in educating government; differences in local, state, and federal regimes; and identifying partnerships and pilot program opportunities.
Mortgage Servicing Rules 2.0
A panel of executives from MB Financial Bank, Cenlar and Alston & Bird will discuss the proposed changes to the CFPB's mortgage servicing rules and how, if adopted, the new regulations would affect successor in interest, loss mitigation, and early intervention requirements.
Mortgage Servicing Experience Radar Catching Up with Customers' Expectations
Which components of the servicing experience do customers value the most? This session will provide insights on enhancing the customer experience, including the balance between traditional and digital service delivery channels, addressing wait/response time expectations, and addressing process transparency expectations.
Effectively Managing Compliance and Operational Enhancements: Cost and Risk Containment
If you're not thinking about compliance, you're probably doing it wrong. In addition to discussing the evolving compliance concerns for both bank and nonbank servicers, this panel of experts will also dig into the intricacies and considerations in building an infrastructure to support compliance obligations, as well as covering compliance risk when managing vendors.
Preventing HOA Delinquency Headaches from Turning into Expensive Migraines
Over 20 states currently have what is known as "super-lien" status, giving past due homeowner association amounts priority over any existing mortgage, and according to recent data, 42% of all delinquent mortgages are located in super-lien states. This session offers powerful examples of HOA portfolio risks; the GSEs' regulations; guidelines and necessary forms to protect first-lien positions; and what it takes to locate and negotiate with HOAs.
Mortgage Servicing and Customer Interaction Digital Transformation and Customer Experience
The next generation of mortgage servicing customers was born into the Internet age. The focus of this session will be on growing mobile opportunities and how they can best be aligned with mortgage servicers, including how social media is changing customers, as well as new concepts and technologies that improve the customer experience.
Join Us!
More information about the agenda is available on the conference website. And if you can't make it in person, use the hashtag #MSConf to follow the conversation on Twitter.
