Automation

Mortgage companies are using AI and other tools to reach those who expect nothing less than a super-personalized and interactive experience from their online services.

As home lending sees some of the lowest volumes in decades, the mortgage industry seeks to tap into emerging trends and ideas that will draw in future waves of clients.

Despite cutting back on other tech spending, some lenders plan to deploy these tools in the second quarter of next year, the company's director of banking, mortgage and insurance automation solutions says.

Agencies supervising lenders should make it clear that the transition to less discriminatory algorithms won’t be used to punish banks for their previous use of older, less effective systems.