An emphasis on camaraderie helps this team become more relationship-minded with each other, their clients and their community.

Experts share the short-and long-term strategies employers should put in place to help employees impacted by the crisis.

Depending on how far rates fall, loan officers could be on the hook for a significant part of their compensation if borrowers refinance in an expedited period.

Workers in the bank's conduct management intake group joined colleagues at 23 Wells Fargo branches in approving a union.

Plaintiffs want to certify a class of 119,100 minority mortgage customers who were unfairly deprived of ultra-low mortgage rates during the refi boom.

Some lenders are once again hiring mortgage lenders, but memories of the painful staffing cuts they were forced to make over the past two years remain top of mind.

According to the litigation, a homeowner's Denver property was valued 25% less because of her race.

Researchers from Lehigh University concluded that telling commercially available language learning models, like ChatGPT, to "use no bias" significantly minimized it.

Nexa Mortgage is attempting to move one case to federal court after a state judge ordered it to pay over $13,000 in sanctions.

The lender denied its software uses artificial intelligence in fighting a 'digital redlining' case.

The Hammond, Louisiana, company, which announced changes to its business strategy, cut 71 jobs and reduced its dividend to 8 cents per share.

Rocket Mortgage relied on a biased appraisal when it denied a borrower's refinance application in Denver three years ago, the housing agency claims.

A federal appeals court ruled that the Equal Credit Opportunity Act prohibits not just outright discrimination but also the discouragement of prospective applicants for credit.

Nikitra Bailey, EVP at the National Fair Housing Alliance, says communities of color are more vulnerable to the impacts of climate change because of prior redlining practices. She explains that a HUD rule could make a big difference.

The latest headcount reduction impacted another office previously belonging to Computershare Mortgage Services, a servicing company Newrez acquired in May.

Leadership across all financial services was more likely to see a significant skills gap in today's workforce compared to the mortgage industry, according to Arizent's research.

The headcount reduction comes one month after more layoffs in Colorado and Florida.

With millions of Black and Hispanic consumers likely to become new homeowners over the coming decades, the lending community stands to benefit if they are willing to combine expanded underwriting with direct outreach.

In recent years, the wealth gulf between white and Black families has only grown. But there is hope that advances in fintech, such as wider adoption of artificial intelligence, can help.

Rocket Mortgage entered into an agreement with the Department of Housing and Urban Development and will pay the consumers $65,000 to resolve the matter.