Phyllis Caldwell has put a priority on ensuring the company's board and workforce look more like the borrowers whose mortgages it services.

Mortgage industry hiring and new job appointments for the week ending Feb. 10.

Mortgage industry hiring and new job appointments for the week ending Feb. 3.

Mortgage industry hiring and new job appointments for the week ending Jan. 27.

Despite claims that digitizing the mortgage process will require less human capital, consumer desires for people on the other end of the phone or computer will keep mortgage loan officers in demand for the foreseeable future.

Mortgage industry hiring and new job appointments for the week ending Jan. 20.

Mortgage industry hiring and new job appointments for the week ending Jan. 13.

Independent mortgage banking and brokerage firms added 4,000 employees in November, even as rising interest rates took its toll on loan application volume.

Mortgage industry hiring and new job appointments for the week ending Jan. 6.

Kenneth Mahon, the new CEO of Dime Community Bank, wants to reduce the 152-year-old institution's multifamily exposure by diversifying into other asset classes. But finding new business amid already fierce competition could be an immense challenge for Dime — and other community banks — in 2017.

Mortgage industry hiring and new job appointments for the week ending Dec. 30.

Mortgage industry hiring and new job appointments for the week ending Dec. 23.

Mortgage industry hiring and new job appointments for the week ending Dec. 16.

Mortgage industry hiring and new job appointments for the week ending Dec. 9.

Mortgage industry hiring and new job appointments for the week ending Dec. 2.

Mortgage industry hiring and new job appointments for the week ending Nov. 25.

Mortgage industry hiring and new job appointments for the week ending Nov. 18.

Mortgage industry hiring and new job appointments for the week ending Nov. 11.

After nearly eight years of record-low mortgage rates and booming refinance volume, many signs indicate the run is winding down. Here's a look at 10 steps lenders should take now to stay profitable when rates rise and purchase loans drive the market.

Mortgage industry hiring and new job appointments for the week ending Nov. 4.