Technology

Now is the time for mortgage servicers to prioritize customer care for the homeowners they serve.

Our second monthly survey found a smooth transition to remote work and digital customer access channels — but technology issues still arose. The pandemic has highlighted the importance of having a strong digital presence across all retail sectors, including financial services.

The upstarts enjoyed rapid growth during the long economic expansion. Now they are on the ropes.

Closing loans is just one way BMO Harris and other banks are looking to use online notarization. But there are obstacles to overcome before it becomes standard practice.

Previously, mortgage firms concentrated on borrower-facing systems at the expense of internal experience.

From what it takes to accommodate remote notarization to figuring out how to process an influx of forbearance requests through limited communication channels, here are five takeaways from coronavirus-related work restrictions.

Bisignano, who engineered a technology-driven recovery at First Data before it was acquired by Fiserv last year, will take Fiserv's top job as the company forges its coronavirus strategy.

Financial institutions have been monitoring workers' productivity at home with tracking software and webcams. Now they're mulling whether to mandate contact-tracing apps, COVID-19 testing and other practices that could raise further privacy issues.

The other parts of the Day 1 Certainty program regarding income and asset verifications remain in effect.

But Black Knight and Arch Capital's mortgage insurance business aren't as affected, at least so far.