On-Demand Web Seminar

7 strategies mortgage lenders can use to increase CSAT today

Data shows that by the time buyers reach the closing table, their excitement about one of the biggest decisions in their life has dramatically decreased.... and customer satisfaction scores are following suit.

Past event date: November 2, 2022 Available on-demand 60 Minutes

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With high interest rates currently dampening the mood for home buyers, mortgage lenders are facing a significant challenge to meet their borrowers' expectations.

However, lenders can still deliver an exceptional customer experience in terms of service, speed and savings and improve their customer satisfaction (CSAT) score by implementing the latest innovative lending strategies.

In this webinar, find out from mortgage industry CX experts about:

What the top seven lending strategies are for increasing your CSAT score
Which key factors are driving current home buyer expectations and behaviors
How mortgage tech can improve 1:1 customer service