The majority of the millennial generation of homeowners plan to purchase a new home in the next year.[i] Born between 1980 and 2000, these customers expect their interactions with you to be faster, easier and safer than ever before. When the servicing experience doesn’t live up to their expectations, they may go delinquent or wreak havoc on the call center.
75 percent of lenders are expanding loan servicing options to help meet these changing customer demographics and needs.[ii] These mortgage companies can win the heart of new customers–finding surprising profitability improvements along the way.
Join this webinar to see new survey results revealing:
· 5 customer experience pitfalls awaiting banks and servicers (and how to avoid them)
· The new billing and payment experiences future borrowers expect
· How the nation’s largest mortgage servicers are responding with fees, payment flexibility and ways to profit
Register now for our webinar.