Jane Mason is founder and CEO of Clarifire, based in Tampa, Fla.
The key to preparation today lies in process automation that far surpasses pre-pandemic solutions for default servicing, Clarifire CEO Jane Mason says.
To deal with the crunch, servicers should combine cloud and digital workflow automation technologies.
Many mortgage servicers are still relying on spreadsheets to manage their tasks, rather than looking to automation as a problem solver.