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The new Consumer Financial Protection Bureau servicing rules effective Jan. 10, 2014 will change the legal landscape for mortgage servicers tremendously. Image: Fotolia.
The new Consumer Financial Protection Bureau servicing rules effective Jan. 10, 2014 will change the legal landscape for mortgage servicers tremendously. Image: Fotolia.

A Brave New World for Mortgage Servicers

DEC 30, 2013 5:46pm ET
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The new Consumer Financial Protection Bureau servicing rules effective Jan. 10, 2014 will change the legal landscape for mortgage servicers tremendously. Servicers now have very little time to accommodate the new rules.

These changes begin with the early intervention rules put in place by the CFPB. As of Jan. 10, 2013, when a borrower defaults, a servicer must make a good-faith effort to establish contact with the borrower by 36th day of their delinquency.

If the borrower's default continues after the attempted contact, the contact must be made for each delinquent payment, though written notice of the delinquency is required once every 180 days. Next, the servicer must provide the delinquent borrower with written notice specifying the available loss mitigation options, if available, by the 45th day of delinquency. There is an exemption in these rules for small servicers, for borrowers in bankruptcy, and for debt collectors where a borrower has exercised his right to demand that communications cease.

The next set of rule changes involve what the CFPB terms "continuity of contact." For all delinquent borrowers, the loan servicer must maintain reasonable policies to provide delinquent borrowers with access to personnel to assist with their loss mitigation efforts. Servicers must assign specific personnel to the delinquent borrower by the time the servicer provides written notice of loss mitigation options.

The specified personnel should be accessible to the borrower by phone and should be able to advise the borrower on the status of any loss mitigation application, access all of the information provided by the borrower, and provide that information to those responsible for evaluating the borrower for loss mitigation options. Small servicers are exempt from these rules. Fortunately, the CFPB has stated that it will supervise servicers for compliance with the "continuity of contact" rules and that borrowers will not maintain a private right of action arising from the violation of these rules.

There also are substantial changes to the rules that govern a servicer's review of a borrower for loss mitigation options. Basically, if a borrower submits a loss mitigation application more than 45 days prior to foreclosure, the servicer must acknowledge receipt of the application in writing within five days, and must either tell the borrower that the application is complete or, if it is incomplete, must tell the borrower what information is needed to complete it.

If additional information or documentation is necessary, the servicer must provide the borrower with a reasonable date by which the missing information should be submitted. The CFPB has declared that it would be impractical for a borrower to obtain and submit financial documentation in less than seven days.

Then, if a complete loss mitigation application is received more than 37 days before a foreclosure sale, the servicer must evaluate the borrower within 30 days for all loss mitigation options available under investors' eligibility rules, including retention and nonretention options.

The servicer must then provide a written decision including explanations for any denial.

If, on the other hand, loss mitigation is granted, the notice must specify the time and procedures for the borrower to accept or reject the servicer's offer. If the borrower does not respond within the appropriate time, the servicer may deem the borrower to have rejected the loss mitigation offer. If the borrower does not accept the offer formally but instead begins making payments in accordance with the offer by the deadline, the servicer must give the borrower a reasonable opportunity to complete the documentation necessary.

Next, the borrower may appeal the decision so long as the completed loss mitigation application is received 90 days or more before foreclosure sale. If the borrower is eligible to appeal, the denial notice must give the deadline for appealing and describe any requirements for making the appeal.

Finally, the CFPB rules bar dual tracking. If a complete loan application is submitted before the servicer has made the first notice or filing required for foreclosure, the servicer may not initiate foreclosure until (a) it informs the borrower that the borrower is not eligible for loss mitigation options and any appeal has been exhausted, (b) the borrower rejects all loss mitigation offers, or (c) the borrower fails to comply with the terms of the loss mitigation option that was offered.

If the borrower submits a complete application after the foreclosure process commenced, but more than 37 days before sale, the servicer may not move for foreclosure judgment or conduct a sale until one of the same three conditions has been satisfied.  While small servicers are exempted from these rules, please be aware that borrowers will have a private right of action.

Dylan Howard, a shareholder in Baker Donelson’s Atlanta office, concentrates his practice in the areas of business and real estate litigation.

Comments (3)
This sounds a little over the top. When does a mortgagor not know when the payment was due? The debt does not go away through non-payment. The delays will extract an implementation cost on the rest of the servicing portfolio who meet their obligations without additional stress on the system. I know this is the new 'law' but once again we find in our new society what you do is not your fault and the less fortunate need to (read that irresponsible borrowers) be coddled. Why not just get the mortgagor to sign a paper at closing that tells him/her to contact the mortgage company within 7 days after the due date if unable to make timely payments? It is the borrower who is not complying with the payback agreement not the mortgage servicer.
Posted by John D | Tuesday, December 31 2013 at 8:20AM ET
Yes, most borrowers know when their payments are due, but not all. One spouse might not know of a missed payment, as may other co-owners of property where only one of two borrowers is living in the home and supposedly making the payments.

Still, these rules do not really address the cause of the recent financial collapse. The problems were with origination, not collection. Borrowers got loans they could not repay once their home lost value. And the lack of any effective regulation allowed massive numbers of these loans to be sold to unsuspecting investors and pension funds because Wall Street's "innovations" (really, Wall Street's power over bank regulators) magically turned pools of these worthless loans into AAA paper.
Posted by Jeffrey G | Tuesday, December 31 2013 at 2:28PM ET
Dear John: I guess you think that all borrowers can go to a lender and demand that they receive loans at the current rate. These lenders are not stupid, just GREEDY. If not for the sub-prime loans that were given to certain area codes in the U.S. this may not have happened. These banks knew what they were doing. Once certain areas were targeted,the lenders just raped all less fortunate who were denied prime loan rates. Then the Lenders conspired with the insurance companies to inflate the home insurance,which caused for the increased monthly notes. After the homeowner was told of the increase in mortgage payments, they were told that the lender took the extra money out of the escrow to pay for the increase in the house payments. Also,that the owner would have to come up with escrow shortages,plus they would have to reimburse the lender for the false increases. When confronted with these issues, the homeowner was told that the increase would be added to their monthly house payments. Now, that was very nice of the lenders to extend that policy to all of the less fortunate. Result, MASS FORECLOSURE.
Posted by Anthony A | Tuesday, December 31 2013 at 3:46PM ET
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