Green Tree Servicing Fails Mortgage Settlement Tests; Banks Pass

"Every time there is a change in regulations, [servicers] have to reprogram their systems and update training," says Joseph A. Smith Jr., the settlement monitor.

The top four mortgage servicers passed the latest compliance tests for the $25 billion national mortgage settlement, but a relative newcomer to the field, Green Tree Servicing, failed eight tests, prompting further scrutiny of nonbank servicers' processes.

Joseph A. Smith Jr., the settlement monitor, said Wednesday that Bank of America (BAC), Citigroup (NYSE:C), JPMorgan Chase (JPM) and Wells Fargo (WFC) complied in the second half of last year with the servicing rules required by the 2012 settlement agreement. The settlement with federal regulators and 49 state attorneys general resulted from servicers' robo-signing foreclosure documents and other lapses, including failures to accurately state the total amounts due from borrowers in affidavits in bankruptcy proceedings.

Green Tree, a unit of Walter Investment (WAC), based in Tampa, Fla., and Ocwen Financial (OCN), in Atlanta, became parties to the settlement after purchasing mortgage servicing rights last year from Residential Capital, the former lending arm of General Motors that is now a unit of Ally Financial. Ally has fulfilled its requirements under the settlement.

Green Tree's bad report card comes as regulators and lawmakers are scrutinizing nonbank servicers that have aggressively purchased mortgage servicing rights from banks. In February, Ocwen's strategy was upended when New York regulator Benjamin Lawsky put a halt to a deal to buy a servicing portfolio from Wells Fargo. This week, the American Bankers Association repeated its calls for regulators to change Basel III requirements that have caused many large banks to sell servicing rights to nonbanks.

Smith said Wednesday that Green Tree had failed more metrics at any one time than all of the other banks and servicers.

"I think it's too early to tell why they failed but this is their first go-round and we're working on corrective action plans now," Smith says. "In some ways the more important thing is how they respond, how quickly we get those plans in place."

Green Tree did not immediately respond to a request for comment. Its parent company was the ninth-largest servicer, with $198 billion, at yearend, according to mortgagestats.com.

Green Tree failed eight tests conducted in the fourth quarter including failing to accurately state the amount due from borrowers in proofs of claims and affidavits filed in bankruptcy processing; inability to state whether loans were delinquent at the time a foreclosure was initiated; failing to provide borrowers with timely notification of a foreclosure; and refusing to waive fees, charges or expenses required by the settlement. Green Tree also failed to document its procedures to oversee third-party vendors.

B of A is the only servicer still working on a corrective action plan for one of the tests it failed last year.

In the last report card, issued in December, the top four banks failed a combined seven tests from the first half of 2013. But the failures have been relatively few considering the monitor is looking at 29 different metrics to determine compliance with more than 300 servicing standards.

The top servicers still have plenty of work to do, Smith reiterated, because four new metrics that deal with more stringent reviews of the loan modification process and how servicers handle denials, single point of contact and billing accuracy were adopted in October. Those new tests are underway. In addition, the servicers now have to comply with the Consumer Financial Protection Bureau's mortgage servicing rules that went into effect in January.

Smith says he is "hesitant to declare victory" because complex, automated servicing systems often result in failures or system errors when there are changes to regulations.

"A lot of what we found to be failures in the past two years resulted from programming or system errors so every time there is a change in regulations, they have to reprogram their system and update training to incorporate compliance into their operations," he says.


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Comments (3)
Roni M, it's quite clear you are obviously not a customer of Green Tree Servicing LLC as this is one of the worst mortgage company's in the US. These people are the most deceiving in the business. This company uses illegal tactics as if there are no scruples to follow in their Customer Service department who make calls which are clearly unlawful to family, friends or employers at all time of the day or NIGHT. Yes NIGHT! I had a call from our neighbor who said Green Tree called at 10:45 p.m. PST to ask if I was home. This company went to the County records to find the individuals who were in my neighborhood...Then made repeated phone calls to those people in the hours after the LAW says it's ILLEGAL. What part of that do you think is so GREAT!
Posted by Brian G | Thursday, March 26 2015 at 10:36AM ET
Green Tree mortgage service is good one, but I think that the company must develop new futures and add some advantages such as reliable interest.
Posted by Roni M | Sunday, March 15 2015 at 3:09PM ET
Somebody PLEASE help the victims of Green Tree! Sitting on payments,dropping homeowners insurance and forcing the customer to buy theirs,NOT paying the land taxes,not adjusting the mortgage payments the right way to cover these things,robo signing customers names,and so much more.Why isn't anyone LISTENING!!?? People who have been in their homes 15 plus yrs are losing theirs when they had never had one late payment.GT takes over and all payments are 'lost'.No matter what they do to prove the payment was sent,wired,or paid with a bank account GT still denies they have it! They demand more money to cover the missing funds then start foreclosing on the home when the customer can't pay double what they demand! They are getting away with TOO much.There have been GT reps to come forward about what they do.Bonuses for stealing someones home? Whats it going to take?Someone killing themselves because of the stress this company caused? How many homes do they want and what are they doing with the missing funds? One of CEOs is rumored to be a real estate investor so are they buying properties that he wants? SOMEBODY IN WASHINGTON FOR THE LOVE OF GOD HELP US!!!
Posted by sherrie m | Monday, July 21 2014 at 11:35PM ET
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