The two bills would require banking agencies to study artificial intelligence and its application in the banking sector, and would codify findings from an earlier AI working group formed by the committee.

Artificial intelligence makes it easy to customize messages and look at loan options but it can present problems if guidelines are overlooked.

The Treasury's financial crimes arm alerted banks to the dangers of AI-powered fraud, urging close monitoring and swift reporting of any suspicious activity.

A complaint accuses Mr. Cooper of using an AI-generated call in contacting customers who gave no consent to be reached out to.

AI agents can help route tasks and make decisions along the way, but a human in the loop will still be needed to ensure effectiveness.

California lender Synergy One recently rolled out Synergy GPT, an enterprise AI bot, and is looking to further expand its technology use cases in 2025.

AI-backed detection tools contributed to a significant spike in the dollar amount potentially saved from fraud this year, according to the Treasury Department.

The capital markets platform will allow its investor clients to compare non-qualified mortgage rate sheets to their competitors for free.

If customers perceive they are dealing with a scripted chatbot, they are likely to be less satisfied with their mortgage servicer, J.D. Power said.

While recent homeowners overwhelmingly support digital innovation that leads to faster, streamlined transactions, AI is "still not a trusted system for many borrowers," Cloudvirga said.