Career moves

The No. 3 U.S. bank by assets has made a change at the top after a snowballing scandal involving the creation of fraudulent accounts.

Nonbank lenders and brokers added 900 employees to their payrolls in August as home sales slowed.

Mortgage industry hiring and new job appointments for the week ending Oct. 7.

Two decades of experience with offshoring has shown that shifting operations work from knowledgeable, local workers to people in another country with oftentimes limited training comes with risks — of errors, of misunderstandings and of security lapses.

Bank mortgage servicers are slashing their staff in the wake of improved loan performance and decreased portfolio, according to Fitch Ratings.

Borrowers who go through a sour mortgage experience often leave poor business reviews online and move on with their lives. Houtan Hormozian decided to become a loan officer and give his clients the service and experience that he didn't get to have.

Mortgage industry hiring and new job appointments for the week ending Sept. 30.

Department of Housing and Urban Development veteran Margaret Salazar will become the new director of Oregon Housing and Community Services Nov. 1.

Granite Bank in Portsmouth, N.H., has acquired Cousins Home Lending.

The New York City Housing Development Corp. board approved the appointment of Eric Enderlin as president.

Mortgage industry hiring and new job appointments for the week ending Sept. 23.

Mortgage loan officers keep an eye on the long game, but making a sale is more than the sale; ushering people through the biggest purchase of their lives requires the ability to maintain relationships over time.

Mortgage industry hiring and new job appointments for the week ending Sept. 16.

Washington Federal in Seattle has added the general manager of mortgages at Zillow Group to its board.

Industry veteran A.W. Pickel III is heading to AmCap Mortgage to become president of the lender's newly formed Midwestern division.

Hilltop Holdings in Dallas has promoted Alan White to share the chief executive role with Jeremy Ford.

From gathering information on buildings to complex income and asset profiles of buyers, loan officers in New York have many bases to cover and hurdles to leap. Debra Shultz of Guaranteed Rate makes it look easy.

Mortgage industry hiring and new job appointments for the week ending Sept. 9.

Homebuilder PulteGroup Inc. said its president, Ryan Marshall, will take over immediately as chief executive officer.

To commemorate the 40th anniversary of National Mortgage News, we look to the future of the mortgage industry — a future that lies at the intersection of people, policy, technology and capital.