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Servicers struggled to bring back their borrowers as the overall retention rate crept down to a nadir in the fourth quarter, according to Black Knight.
March 8
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Recent Black Knight numbers put the average retention rate at a record low for the post-crisis period that followed the Great Recession.
December 7
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Mortgage-related companies finalized four partnerships, a servicing-retention firm went up for sale, and a long-delayed insurance-related transaction moved forward this week in a wave of industry merger and acquisition activity.
March 4
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Servicers' struggle to retain borrowers mounted in the fourth quarter when a type of loan that is tough to recapture rose to a more than 10-year high, according to Black Knight.
March 2
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Only a fraction of mortgage borrowers return to their servicers to originate or refinance a mortgage loan, and it may be the industry's fault for not exhausting enough effort to keep them around.
February 27
