Innovation is key in today's dynamic market. Suni Harford, president, asset management at UBS walks us through two significant innovations she drove in the asset management industry this year — including a ground-breaking approach to climate change and sustainable investing.

Customers' needs and expectations changed drastically in 2020, overturning conventional thinking about their experience in the process. How can we strike the right balance between embracing digital channels and recognizing the value of human touch?

What Jason Gardner, founder and CEO of Marqeta, has learned leading a 450-person fintech from home.

2020 has been a year of adapting and accelerating customer experience goals based on changing customer behaviors. Arizent CEO Gemma Postlethwaite speaks with Beth Johnson, Chief Experience Officer at Citizens Financial Group, about aligning an organization around the voice of the customer, taking a holistic view of front-end and back-end investments, and designing experiences for a full range of customer interactions, from answering daily needs to delivering higher value insights and deep advice.

The Bond Buyer's Rising Stars Week continues as three members of the newly minted class -- Moody's Investors Service senior analyst Adebola Kushimo, Stifel director Roberto Ruiz, and Fieldman, Rolapp & Associates senior vice president Rachel Chang-Kwei -- join moderator Andrew Belinfanti-Knight, a managing director at UBS and a member of the inaugural Rising Stars class of 2016, for a discussion on diversity and inclusion in municipal finance.

A conversation with Greg Carmichael, Chairman, President and Chief Executive Officer, Fifth Third Bancorp discussing the consumer banking trends and lessons learned during the pandemic.

Treasurer Ma has championed programs to give minority and women-owned businesses a seat at the table throughout her career. A mission of the Treasurer is increasing diversity to increase equitable outcomes.