Loan Think

By now, every servicer appreciates the Consumer Financial Protection Bureau's single-point-of-contact expectations and the importance of using this staffing model to manage distressed borrowers. However, in order to outperform, servicers must go beyond SPOC and develop a “case ownership” perspective that more closely links all the people involved in servicing a borrower’s loan.

It has to do with the visibility and prominence of your company when consumers conduct online searches.

Lenders should be aware auditors are focusing on 1099 payments due to the concern that the payments could be a vehicle for compensation no longer permissible under the Dodd-Frank Act.

The ability to repay rule states that a lender "shall not make a mortgage loan unless the creditor makes a reasonable and good faith determination at or before consummation that the consumer will have a reasonable ability to repay the loan according to its terms."

Marketers should try different platforms and see which of them work best for their needs.

One of the first court decisions related to new Dodd-Frank servicing regulations finds allegedly unfair loss mitigation and dual track foreclosure proceedings can be privately enforced, but to a limited extent.

Lenders must give these to consumers who apply for home equity lines of credit and adjustable rate mortgages.

Here is a list of 18 items loan officers should consider when talking with their current or future employers, including who owns the database.

There are many conversations that take place during the mortgage process, and a lot of them are conversations between players in the industry.

Deciding which of your marketing programs you need to continue and which ones to put on hold when your work load increases.