Loan Think

The seventh and final step in the Military Decision Making Process.

Visiting Dallas for the MBA servicing conference is particularly hard for me.

Sometimes your borrower just doesn't quite say it right out that they are willing to consider something different.

In the 23 years I’ve been following the mortgage finance industry, many proposals have been made to scale back or even eliminate the mortgage interest deduction.

We're hearing that an Oregon pilot program might be the model the Treasury Department has been looking for to refinance borrowers who are trapped in underwater private-label loans.

The standard’s greatest risk is its ambiguity. HUD declined to provide any sense of meaningful examples as to what amounts to a disparate impact.

More laws, more regulations, more rules, more confusion for mortgage originators.

A small but important area of focus for mortgage servicers will be borrower outreach when the CFPB servicing guidelines take effect next year.

One thing's for sure: a mortgage servicing business that used to be all about sending out bills and then slitting open envelopes or electronically receiving money is a business of the past.

How we define good service is different for each of us.