Servicing

Two decades of experience with offshoring has shown that shifting operations work from knowledgeable, local workers to people in another country with oftentimes limited training comes with risks — of errors, of misunderstandings and of security lapses.

U.S. Bancorp has agreed to settle a lawsuit that claimed it neglected to maintain foreclosed properties in Southern California after the 2008 financial crisis.

Late payments on securitized commercial mortgages reversed course in September and resumed a climb that began in March, according to Trepp.

Walter Investment Management Corp. subsidiary Ditech Financial has paid $1.4 million as part of an agreement to settle claims of alleged abusive debt collection practices in Massachusetts.

Bank mortgage servicers are slashing their staff in the wake of improved loan performance and decreased portfolio, according to Fitch Ratings.

Mortgage industry hiring and new job appointments for the week ending Sept. 30.

Artificial intelligence like IBM's Watson may not make bank compliance officers obsolete, but it could mean far fewer of them will be needed in the future, focused on higher-level tasks.

IBM will purchase Promontory Financial Group — a consultancy so influential it has been dubbed the industry's "shadow regulator" — in a move that could extend artificial intelligence into every aspect of banking.

Commercial mortgage loans held by life insurance companies provided lower returns in the second quarter than the previous one, according to the LifeComps Commercial Mortgage Loan Index.

Fannie Mae has awarded its latest "community impact" pool of nonperforming loans to an affiliate of the nonprofit New Jersey Community Capital.