Servicing

Add retail customers to the list of groups raising concerns about possible high-pressure product-sales tactics at Wells Fargo; many of them are considering jumping ship in response, according to a new survey of customer attitudes at big banks. However, Wells' rivals shouldn't celebrate — they are at risk of losing customers, too, for a variety of reasons.

The commercial mortgage-backed securities delinquency rate improved by double-digit basis points in November, fulfilling Trepp's forecast for a large monthly improvement.

Loan modifications declined 18% during the third quarter to 337,000, a sign of an improving market, according to Hope Now.

The delinquency rate for commercial and multifamily mortgages improved for most categories of investors in the third quarter, according to the Mortgage Bankers Association.

HomeUnion has formed a mortgage-brokerage division that will focus on investors in single-family rental homes.

Kal Raman has resigned as president and chief executive of Xome, the digital platform of the nonbank mortgage servicer Nationstar Mortgage Holdings.

Home prices rose slightly in September, posting year-over-year growth of 5.5%, according to Black Knight Financial Services.

Pacific Investment Management Co. sued Citigroup Inc. over the bank's role as trustee for $13.8 billion of mortgage-backed securities made toxic when the housing bubble burst, leading to "substantial damages."

Mortgage professional hiring and new job appointments for the week ending Nov. 27.

Three county governments in metro Atlanta have sued Bank of America for engaging in the practice of equity stripping, where the bank targeted minority borrowers with high-interest mortgage loans.