Dana Dillard has been promoted to executive vice president of the Office of the Customer at EMC Mortgage Corp., Lewisville, Texas. Ms. Dillard will manage a staff of 200 and oversee the departments of customer care, customer advocacy network, customer research, and customer communication, the company said. With eight years at EMC Mortgage and more than 21 years of industry experience, Ms. Dillard previously served as vice president of customer service and training at Lomas Mortgage USA and vice president of customer service at Bank of America Mortgage, among other posts.
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