IBM has launched its Digital Loan Processing platform which integrates the core lending business process with mobile applications and analytics, allowing lenders to transform the online experience for customers.
Through this new solution, borrowers can now engage in real-time during every aspect of the loan application process: applying online, uploading documents, acting on inquiries and monitoring loan approval status—all from their smartphone or tablet device.
Aligned with IBM's Smarter Commerce initiative, the new Digital Loan Processing solution is a secure integrated managed services solution that will serve lenders around the globe, giving their customers the ability to apply for and quickly close a mortgage loan how when and where they desire from any mobile device.
“We believe delivering a transformational customer experience will differentiate future mortgage leaders from the pack,” said Eric Ray,
“By partnering with IBM, lenders can outmaneuver the competition with a rich digital customer experience that gives borrowers the self-service and transparency they desire.”
In addition, the company said, the solution offering bundles in social analytics to mine customer data, seeking to refine and continually improve the end to end borrower experience. The solution is easily adaptable to lenders business rules and compliance objectives.
