CRM vendor sues Pennymac for software theft

A small vendor is suing Pennymac for stealing its technology, in a case the litigant compared to the larger competitor's previous spat with Black Knight. 

Processing Content

Surge, a customer relationship management vendor which claims to work with large wholesale lenders, sued Pennymac for breach of contract this week in a Michigan court. The plaintiff firm is also seeking over $176,000 it says Pennymac hasn't paid since 2023, for Surge's due diligence and sandbox services.

"Pennymac's theft is no accident but a deliberate attempt to convert Surge's software, terminate its relationship with Surge, and continue to use that software without reimbursing Surge," wrote attorneys for the company.

The vendor asked the court for an injunction to stop Pennymac from using its data, and for unspecified damages to be tripled upon a ruling. 

The lawsuit says Pennymac's behavior is reminiscent of its alleged misappropriation of trade secrets from Black Knight, although the scope of the new lawsuit is a fraction of that case's ultimate $155 million resolution. 

An attorney for Surge declined to comment beyond the contents of the complaint, while a spokesperson for Pennymac declined to comment on pending litigation.

The dispute

Surge says its platform combines broker compliance, onboarding, market intelligence and CRM into a single system, and that its customers include some of the nation's top-25 wholesale lenders. 

The vendor signed a contract with Pennymac in February 2021 for the multichannel player to use its Partner360 cloud-based operating system, according to the complaint. Despite agreeing not to reverse engineer the software, Surge claims Pennymac did so, copying data from the vendor's system into its cloned version. 

Although the lender terminated their relationship, Pennymac allegedly improperly shared Surge access credentials with other unspecified users, and continues to use its licenses. The suit claims Pennymac also dismissed Surge's concerns last year when an attorney for the vendor reached out. 

"PennyMac's counsel took the position that Surge's counsel's letter was 'not well received' and that '[t]his dispute is about billing and nothing more, and it will be treated as such,'" the complaint said. 

A summons was issued to Pennymac this week. 

In 2019, Black Knight sued Pennymac, accusing the Southern California-based company of creating a mortgage processing system mirroring its MSP servicing system. An arbitrator in 2023 rejected Black Knight's theft of trade secrets claim but partially granted a breach of contract claim in finding Pennymac's access to MSP helped it develop its own platform. 


For reprint and licensing requests for this article, click here.
Law and legal issues Mortgage technology
MORE FROM NATIONAL MORTGAGE NEWS
Load More