Joseph McCartin, chief information officer at National City, recently told a crowd at the 9th Annual SourceMedia Technology Conference that his institution is implementing technology so that live people only have to touch a loan in exceptional cases.The goal is to eliminate redundant tasks and develop a system that electronically processes a loan without human intervention unless a problem arises. The goal is to make loan officers experts in mortgage lending instead of just paper pushers. The answer, according to Mr. McCartin, is for the lender to isolate each part of the lending process as a service that can be called up automatically with a business rule. Implementing service-oriented architecture was a big trend at the Miami Beach conference, and was identified by all the lender speakers as the future of mortgage technology and a high priority at their lending institutions.

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