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As the industry shuffles closer to completely digital mortgages, the next wave of technology aims to usher in total automation and uniformity.
January 16 -
The growth of digital mortgage origination channels has improved customer satisfaction with the process, but consumers still want personal interaction at some point, according to J.D. Power.
November 8 -
Investments in technology and emphasis on user experience contributed to an increase in the average satisfaction score for mortgage servicers, according to J.D. Power. Yet only a fifth of customers use mobile platforms.
July 30 -
Despite digital mortgage advances, borrowers think it still takes too long to get a loan, J.D. Power finds in its annual customer satisfaction ranking of originators.
November 9 -
A decline in overall customer brand perception has stalled mortgage servicer satisfaction, ending a multiyear trend of steady improvements, according to J.D. Power.
July 27