Origination

Southern California home sales hit a four-year low this past summer as rising costs and a lack of affordable homes cut into home shoppers' buying power.

Consumer demand for “ease of information and ease of interaction” is driving the digital mortgage era, says John Schleck, senior vice president at Bank of America.

LoanDepot is using scale and technology to its advantage by evaluating borrower demands through surveys and real-time assessments of customer profiles, says Chief Technology Officer Dominick Marchetti.

Bank of America is taking what consumers are accustomed to on the banking side and applying that to its lending division to offer a consistent digital experience, says John Schleck, the bank’s senior vice president.

Dominick Marchetti, chief technology officer at loanDepot, explains how the digital mortgage era is being driven by borrowers seeking a more dominant role in the process.

Technology will help compile and assess property data so that the future of real estate appraisers is that they won’t exist, says Matt Rider, chief information officer at Franklin American Mortgage.

After being acquired by Citizens Bank, Franklin American Mortgage has an expanded customer base and product offerings, but is also better positioned to embrace digital mortgage technology, says Franklin Chief Information Officer Matt Rider.

With customers in Afghanistan and a headquarters in San Antonio, USAA uses digital mortgage tools to craft a consistent experience and reach borrowers around the globe, according to Executive Director of the Mortgage Digital Experience Mark Burrage.

If California voters approve Proposition 10 in November, the ramifications will be felt on the state's affordable housing, according to the Mortgage Bankers Association.

Homebuyers put about 15% toward a down payment on house, spend $40,000 in one-time fees and thousands in closing costs, presenting an opportunity for lenders to leverage education and product offerings to prepare them for a purchase.