People

Eileen Serra, 61, the chief executive of the Chase Card Services unit, will step down in January and become an adviser to the company on growth initiatives, according to a memo Wednesday from Gordon Smith, JPMorgan's CEO of consumer and community banking.

Calvin Hagins, the Consumer Financial Protection Bureau's deputy assistant director for originations, warned mortgage lenders this week about four contentious areas that its examiners will zero in on next year.

Amanda Sessa of SWBC Mortgage relies on a broad depth of market expertise, offbeat outings and her partner and husband for support, to propel her business.

There has been a sharp decrease in the number of incoming appraisers, largely due to outdated and untenable certification requirements. Here's how to fix the situation.

HLP, formerly known as Hope LoanPort, has selected CoreLogic executive Faith Schwartz as chair of its board of directors.

Hiring by nonbank mortgage lenders stalled in October after adding new employees to their payrolls for eight straight months.

Mortgage professional hiring and new job appointments for the week ending Dec. 4.

HomeUnion has formed a mortgage-brokerage division that will focus on investors in single-family rental homes.

Kal Raman has resigned as president and chief executive of Xome, the digital platform of the nonbank mortgage servicer Nationstar Mortgage Holdings.

A plan by the government-sponsored enterprises to begin collecting the new Closing Disclosure data is designed to promote Fannie Mae and Freddie Mac's loan quality goals. But the initiative may also prompt broader use of e-signatures and paperless processing.