If your mortgage servicing strategy is limited to predictive dialing, you could be wasting $4-$7 on each contact—and it’s not just because people are hanging up or not answering. Predictive dialers alone fail big because 93% of consumers prefer alternative channels such as email and text.By using more sophisticated, intelligent and personalized digital contact strategies, you can dramatically lower costs and defaults and improve cure rates with a near immediate ROI. Download “Collect More, Spend Less: An ROI Guide to Collecting Through Digital Channels” to learn how. Plus, get access to our ROI calculator to quickly see how you can save with Nuance Proactive Engagement.
Housing finance reform proposals could make it challenging for community banks and credit unions to serve rural mortgage markets, according to a report issued Wednesday by Brookings and the Center for Responsible Lending.
A group of reinsurers has committed to provide up to $650 million of coverage for credit risk on some $21 billion of 30-year, fixed-rate loans that the government-sponsored agency will acquire over the next two years.