Eight Key Takeaways from the MBA Servicing Show
March 2, 2015 8:30 AM
From new compliance scorecards to rethinking how to deal with consumer complaints, there's plenty to debate about the future of servicing. Here's a look at the most insightful and noteworthy discussions from this year's Mortgage Bankers Association servicing conference.
It Literally Pays to Be Compliant
The heightened regulatory environment for servicers has prompted a wave of process improvements. (Image: iStock)
Consumer Complaints Can't Be Ignored
Problems related to servicing dominate mortgage complaints made to the Consumer Financial Protection Bureau. Responsiveness is the best remedy, panelists suggested, and an agency official showed optimism about industry attention to consumers.
It's Not Just about Collections
The MBA servicing conference opened with a plea from Quicken Loans CEO Bill Emerson for executives to remember their duty beyond collecting loan payments from borrowers.
Lower Delinquencies Do Less to Shrink Costs
The rate of delinquencies of 90 days or more has trended downward since 2009, but servicing costs have generally been rising. That's not the way it used to work. (Image: iStock)
Ginnie Mae Starts Keeping Score
The new scorecard compares issuers' operational strength and skill in managing delinquent loans with those of their peers. (Image: iStock)
Feeling the Squeeze
Capital requirements are designed to ensure the health of servicers, but some nonbanks say the constraints discourage diversification among market players and squeeze out smaller players. (Image: iStock)
Transfers' Devil Lies in the Detail
It can be difficult to have enough staff to handle an exchange of mortgage servicing rights, though companies are exploring different solutions. (Image: iStock)
Property Conveyance Takes Teamwork
Working as a team with all stakeholders is the only way to successfully maintain a foreclosed property and see it through conveyance to the Department of Housing and Urban Development. (Image: iStock)
