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Since 2007 when the volume of delinquent mortgage loans increased to unprecedented levels, while surprised and unprepared, servicers started to reinvent their business and adjust to the new reality. Besides that core adjustment today servicers also are routinely challenged by regulators, such as the Consumer Financial Protection Bureau, which recently updated its mortgage servicing requirements. At the MBA’s National Mortgage Servicing Conference and Expo 2013 in Dallas Mark Fogarty, editorial director of the mortgage group publications, Amilda Dymi, managing editor, Mortgage Servicing News, and Evan Nemeroff, reporter, Mortgage Servicing News, sat down with mortgage industry insiders Ed Fay, CEO of Fay Servicing, John Vella, COO of Equator, and Loren Morris, general counsel and chief compliance officer of Retreat Capital Management, to hear, among others, about their reaction to these rules.