Financial institutions

Two independent mortgage banks agreed to settlements in the past week with the Justice Department for failing to meet Federal Housing Administration guidelines. The cases are a warning to nonbank lenders that they need to beef up self-reporting of deficiencies, and they remind large banks about the legal risks associated with FHA lending.

There are no easy fixes to Nationstar's myriad problems — including a plunging stock price and increased regulatory scrutiny — but Chief Executive Jay Bray says the turnaround starts with a commitment to improving customer service.

Poppi Metaxas, the former chief executive of Gateway Bank in Oakland, Calif., was sentenced to 18 months in prison for perpetrating a scheme involving mortgages.

Hiring by nonbank mortgage lenders stalled in October after adding new employees to their payrolls for eight straight months.

Quicken Loans will be the primary sponsor for Kasey Kahne of Hendrick Motorsports for three races during the 2016 NASCAR season.

Kal Raman has resigned as president and chief executive of Xome, the digital platform of the nonbank mortgage servicer Nationstar Mortgage Holdings.

Jeff Patmont got his home loan on his phone. The 30-year-old marketing manager for a medical-device company said he did almost everything electronically for the mortgage on his home in the San Francisco Bay Area.

Commercial mortgages bundled into securities will keep seeing their underwriting standards deteriorate from this year into 2016, said JPMorgan analysts in a report Wednesday.

A recent CFPB action against a payday lender demonstrates why lenders across industries must disclose both the best and worst case repayment scenarios to consumers.

Bryan Sullivan, the CFO at LoanDepot, talks about its growth prospects without fuel from an initial public offering, how getting consumers to opt for home equity lines of credit is tough, and why he considers the nonbank a disruptor.

Quicken Loans, the company that showed a mortgage business can operate successfully without face-to-face interaction with borrowers, is now giving customers the option to work without human loan officers.

When Guaranteed Rate's Sam Sharp discovered past clients' online reviews were bringing in new business, he started making customer feedback a major part of his digital marketing strategy.

From single-point-of-contact requirements to the need for better self-service options, servicers surveyed by National Mortgage News are taking a much-needed hard look at the full range of customer touch-points that they operate.

Corporate culture can be a powerful tool for a good leader — and a poison pill for a bad one.

LoanDepot, a fast-growing mortgage lender founded after the U.S. housing bubble burst, aborted a plan to sell as much as $540 million of stock to the public, hours before it was scheduled to set a price.

Funds associated with David Tepper sued to block CWCapital Asset Management LLC from recovering more than $500 million in interest from the mortgage on Manhattan's largest apartment complex.

Loan originations for commercial and multifamily properties rose in the third quarter, the Mortgage Bankers Association reported, backing up the group's projection from last month.

The Consumer Financial Protection Bureau is pushing back against a lawsuit from PHH Corp. that claims the agency erred in overturning an administrative law judge's recommendation to limit the amount of penalties it could face.

While regulatory pressures remain top of mind for the mortgage industry, lenders surveyed by National Mortgage News are shifting their attention from defensive-minded compliance initiatives to ones that improve companies' ability to compete.

Clayton Homes reported a higher third-quarter profit on increased sales of its manufactured homes.