Mortgage technology

Quicken Loans, the company that showed a mortgage business can operate successfully without face-to-face interaction with borrowers, is now giving customers the option to work without human loan officers.

Zillow Group has formed a partnership with Google to provide the search giant with access to its real-time mortgage data.

Fannie Mae has introduced an improved online data portal, which users can customize to receive reports on loan servicing, pricing and other areas.

When Guaranteed Rate's Sam Sharp discovered past clients' online reviews were bringing in new business, he started making customer feedback a major part of his digital marketing strategy.

From single-point-of-contact requirements to the need for better self-service options, servicers surveyed by National Mortgage News are taking a much-needed hard look at the full range of customer touch-points that they operate.

Intuvo, a company that provides marketing automation software to the credit union industry, and a division of CU Direct, announced it has entered into new partnership agreements with three credit unions.

In one instance, a single complaint in the Consumer Financial Protection Bureau's database was counted as 35 different ones while in another, a complaint against a payday lender was filed against an unrelated bank. Current and former officials say that's par for the course, leading to inflated complaint numbers and inaccurate data.

Lenders are doing a better job keeping consumers informed about the loan process, according to the latest J.D. Power mortgage survey. But the actual speed of loan closings is also a key factor to borrowers' overall satisfaction.

Amid a renewed focus on improving customer service and the overall borrowing experience, lenders surveyed by National Mortgage News indicate a strong interest in customer-relationship management software, but remain tepid about electronic signatures.

A proprietary loan origination system is the best way to stay ahead of compliance and organizational growth.