Practice and client management

The annual J.D. Power survey found last fall's rise in rates put the mortgage industry in a transition period that affected satisfaction, but that has rebounded as of late.

The Chicago-area lender, which at first was able to get the suit quashed, agreed to end the discrimination case by paying a $105,000 fine.

Nearing the first anniversary of its acquisition of Roundpoint, the company is focusing on MSRs and will now be known simply as Two.

As it gets ready for more competition from VantageScore, the company also did not comment on reports of yet another impending price hike.

The Top 50 Firm based in Cleveland is the latest to receive a private equity investment, in this case from Lovell Minnick Partners.

A pair of mortgage technology providers are bringing out tools to increase customer retention rates among servicers and originators.

The real estate investment trust, while still separately traded, is now under the Rithm umbrella, and is taking on that brand as well as a new business model.

The Dallas bank has spent the last three years building itself into a new company. Now, it has to prove the investments will pay off.

The incidence of at least four flood insurance payouts totaling $20,000-plus, or at least two totaling more than the building's market value, is growing.

writes the Senior Economist for LendingTree

The president of the National Association of Mortgage Brokers shares her outlook for the trigger lead bill, secondary-market refinancing restrictions and more.

Banks in the hurricane's path are focused on finding employees and restarting operations. Those that do business in Western North Carolina are facing an especially grueling recovery.

The state, with the support of its Realtors, will be mandating that real estate salespeople have a contract with the home seekers they are representing.

After the bank's 2014 spinoff from Royal Bank of Scotland, its executives worked to shore up weaknesses. Now they're concentrating on how to close the gap with regional banking peers.

While real estate agents have softened their opinions on the National Association of Realtors commission settlement, almost two-thirds remained opposed, a Clever RE survey found.

Awareness of disaster risk has increased in the public and private sectors, and it appears to be prompting more interest in home improvements in particular.

A Senate budget bill includes language regulating the use of mortgage trigger leads, legislation that much of the industry supports.

The lynchpin to this is what Rocket management calls its "Super Stack" artificial intelligence technology.

Executives at the super-regional bank told investors that years of investments are poised to start paying off in rising profits, but the market seemed skeptical about the company's plan forward.

While large institutions might rank low in customer satisfaction, the institutions that can build up client trust are also likely to see consumers more likely to share personal data, a leading analyst said.