Practice and client management

A new government effort intends to tackle unfriendly consumer practices. The CFPB is tasked with addressing chatbot misuse and customer service "doom loops."

The company's mortgage segment, Zillow Home Loans will be its primary emphasis going forward, leaders said in their earnings report.

The annual J.D. Power mortgage servicer study found a six-point rise in the industry average score but also that consumer financial health slipped downward.

The embattled Long Island-based bank announced the hiring of nine new senior executives. Most of them have ties to CEO Joseph Otting, who previously held the top job at the OCC and OneWest Bank.

When the superregional bank sold its insurance business for $10.1 billion, it laid out three ways to use the proceeds: buybacks, a balance sheet repositioning and loan growth. The latter plan is so far proving to be elusive.

The Dallas-based company, whose earnings per share fell short of consensus by 6 cents, lowered its revenue forecast and raised its expense outlook. Its stock price fell more than 8% on Thursday.

The wholesale unit is running a month-long special looking to boost the product by waiving the $795 origination fee.

Two days after the megabank was hit with $136 million of fines, Citi executives said they aren't changing the company's full-year expense guidance. Citi has 30 days to submit a plan to regulators showing that the bank has allocated enough resources to achieve compliance in a timely and sustainable manner.

The Community Home Lenders of America compared trigger leads with junk fees and regulators need to investigate mortgage originator use of these solicitations.