Servicing systems

ISGN Corp. has completed the sale of its business process outsourcing unit to Firstsource Group USA, a subsidiary of the Indian firm RP-Sanjiv Goenka Group.

Ten-X will unveil Ten-X Homes and Ten-X Commercial at the annual SXSW Interactive Festival in Austin, Texas, on Friday.

Dimont, based in Dallas, has partnered with Phoenix ABS to access the New York firm's technology platform.

Amid growing scrutiny of how the hand-off of mortgages is managed after loan closings and bulk sales, servicers are working to automate the entire process to create a consistent and accurate onboarding experience for borrowers.

Chronos Solutions in Coppell, Texas, has acquired Commerce Title & Closing Services.

Opus Capital Markets Consultants, a unit of Wipro, has created a division for identifying operational and loan-level risks within a residential mortgage servicing operation.

Firstsource Group USA has agreed to buy the business process outsourcing subsidiary of ISGN Corp.

Fannie Mae has updated its underwriter servicing tool to make it easier for servicers to determine the eligibility of distressed homeowners for a loan modification.

From single-point-of-contact requirements to the need for better self-service options, servicers surveyed by National Mortgage News are taking a much-needed hard look at the full range of customer touch-points that they operate.

Servicers should make some simple requests of their tech vendors to tailor compliance systems to their needs and avoid the headaches of overhauling compliance systems.

Years after the crisis, fundamental problems in default servicing still exist and in order to move forward, servicers must reimagine their processes to better manage overall volume and spikes in demand.

Fidelity National Information Services Inc., the payment-services provider, is in exclusive talks to buy SunGard Data Systems Inc. in a deal with an enterprise value of more than $8.3 billion, people familiar with the matter said.

Black Knight Financial Services swung to a profit in the second quarter, the first reporting period after it completed an initial public offering in May.

Upgrading communications technology is imperative, but only one way, for mortgage servicers to prepare for an onslaught of consumers accustomed to high-touch, individualized attention.

Black Knight Financial Services Inc. is benefiting from new banking regulations that push mortgage lenders to use automation software, sending the company's shares surging since its initial public offering two months ago.

Mortgage Builder general manager Larry Alston is overseeing an update of the LOS aimed at the self-service customer.

Black Knight Financial Services, the mortgage technology company backed by private-equity firm Thomas H. Lee Partners, is seeking to raise as much as $425 million in an initial public offering.

The heightened regulatory environment for servicers has also prompted a wave of process improvements.

Mortgage technology firm ISGN has released its latest loan servicing system, LoanDynamix, which boasts a strong focus on compliance.

ReverseVision, which operates the largest technology platform in the reverse mortgage industry, suffered an outage with its RV Express system because of a hardware failure. It's the second technology disruption for the San Diego-based vendor.