Servicing systems

Ten-X will unveil Ten-X Homes and Ten-X Commercial at the annual SXSW Interactive Festival in Austin, Texas, on Friday.

Dimont, based in Dallas, has partnered with Phoenix ABS to access the New York firm's technology platform.

Amid growing scrutiny of how the hand-off of mortgages is managed after loan closings and bulk sales, servicers are working to automate the entire process to create a consistent and accurate onboarding experience for borrowers.

Chronos Solutions in Coppell, Texas, has acquired Commerce Title & Closing Services.

Opus Capital Markets Consultants, a unit of Wipro, has created a division for identifying operational and loan-level risks within a residential mortgage servicing operation.

Firstsource Group USA has agreed to buy the business process outsourcing subsidiary of ISGN Corp.

Fannie Mae has updated its underwriter servicing tool to make it easier for servicers to determine the eligibility of distressed homeowners for a loan modification.

From single-point-of-contact requirements to the need for better self-service options, servicers surveyed by National Mortgage News are taking a much-needed hard look at the full range of customer touch-points that they operate.

Servicers should make some simple requests of their tech vendors to tailor compliance systems to their needs and avoid the headaches of overhauling compliance systems.

Years after the crisis, fundamental problems in default servicing still exist and in order to move forward, servicers must reimagine their processes to better manage overall volume and spikes in demand.