Artificial intelligence makes it easy to customize messages and look at loan options but it can present problems if guidelines are overlooked.

The Treasury's financial crimes arm alerted banks to the dangers of AI-powered fraud, urging close monitoring and swift reporting of any suspicious activity.

A complaint accuses Mr. Cooper of using an AI-generated call in contacting customers who gave no consent to be reached out to.

AI agents can help route tasks and make decisions along the way, but a human in the loop will still be needed to ensure effectiveness.

California lender Synergy One recently rolled out Synergy GPT, an enterprise AI bot, and is looking to further expand its technology use cases in 2025.

AI-backed detection tools contributed to a significant spike in the dollar amount potentially saved from fraud this year, according to the Treasury Department.

The capital markets platform will allow its investor clients to compare non-qualified mortgage rate sheets to their competitors for free.

If customers perceive they are dealing with a scripted chatbot, they are likely to be less satisfied with their mortgage servicer, J.D. Power said.

While recent homeowners overwhelmingly support digital innovation that leads to faster, streamlined transactions, AI is "still not a trusted system for many borrowers," Cloudvirga said.

At the Most Powerful Women in Banking conference this week, New York's top banking regulator said banks need to take full responsibility for the artificial intelligence models they use, even if they bought them from a third party.

Mortgage borrowers will begin speaking with the enhanced chatbots early next year.

Better's voice assistant can help customers get answers to mortgage application inquiries, call them back if they abandon an application and ask them about the weather.

The new tool, dubbed Araya, utilizes data available in several of the technology firm's lines of business, including its climate risk division.

Papanii Okai will fill a newly created position of executive vice president of product engineering at Rocket Mortgage.

The mega wholesale lenders ChatUWM bot will now be able to sift through PDF documents, calculate borrower income and upload loans to UWM's application system.

Figure Technology Solutions introduces a gen AI-powered tool dubbed the "stare and compare killer" which aims to help with document reviews.

Federal Reserve Gov. Lisa Cook called for weighing the costs and benefits of artificial intelligence, and flagged bias and fraud as areas of concern.

The National Community Reinvestment Coalition and four fintechs want the agencies to act on the White House's executive order on artificial intelligence.

Sen. Edward Markey warns that biased AI algorithms are making decisions that deny mortgages to Black people. 

Using AI inferences to sensitive questions based on limited data within the mortgage industry could easily result in fair servicing violations if they, for example, prompted repeated outreach attempts to borrowers based on protected characteristics, writes the