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Mandate for loan officers is to be able to inform on customers' specific financial needs in areas that extend well beyond the home loan.
July 9 -
Ally wants to increase productivity and improve the use of analytics to build on customer relationships.
June 13 -
Mortgage lending has a long way to go before most people associate it in any way with virtual reality.
May 29 -
One year into her tenure as SunTrust Banks' mortgage transformation officer, Sherry Graziano has put into motion several initiatives that are redefining the role of loan officers at the Atlanta-headquartered company.
May 22 -
Regions Bank, like many lenders, has seen its refinancing volume shrink dramatically as a percentage of overall originations over the last few years, prompting it to refocus its mortgage bankers on very different purchase originations.
May 7 -
Tight housing inventory and some unexpected behaviors from potential buyers and sellers of homes have prompted Citizens Bank to make changes to its services and mortgage-loan products.
May 6
