Tana Tymesen

By investing time early on with clients who may not be immediately ready for a mortgage, loan officer Becky Sandiland establishes relationships that generate future business.

Loan officers encounter a wide range of obstacles in the process of seeing a mortgage loan through to closing, but how many can spin silence into livestock?

Carmen Inclan of Raymond James Bank recognizes customers are happiest, and business booms, when communication is prioritized.

A previous career in the restaurant industry sparked an idea that helped Chong Yi nearly double his production dollar volume.

Drew Boland's positive attitude and love of a challenge are two defining characteristics that help him stand out from his peers.

Lisa Nicholas' determination to be the mortgage industry expert in her market propels her business upward and helps fuel the success of her business partners.

Craig Strent of Apex Home Loans saw potential in blending his mortgage banking services with the strategy of financial advising, finding strong partners and a niche in helping clients through one of life's most difficult transitions.

Staying on top of credit underwriting rules is essential for Rosalie Rains of Capital Financial Advisors, and when things get slow she can always turn to the two-color flier she made when she first started originating loans.

Joseph Chacko works with H1B visa holders in ethnic communities, and uses his knowledge of agency guidelines and immigration policy to offer foreign workers a place to put down roots.

HomeBridge Financial's Michael Stallings took a desire to help military veterans and grew that into a hearty business focused on bringing other veterans the cornerstone of homeownership.

Posting educational videos on YouTube and social media helped Cherry Creek Mortgage's Kelly Zitlow land a spot on Lifetime Network's "Designing Spaces." The unique opportunity let her share knowledge about mortgages and extended her marketing reach.

Technology startups diving into mortgage lending are doing a lot of things well … except servicing, warned a mortgage industry consultant who has advised them.

The Consumer Financial Protection Bureau's indirect response to Quicken Loans' Super Bowl 50 commercial implicitly warns consumers to be wary of technology, which points to a bigger problem: does the CFPB even know what it wants from the mortgage industry?

A number of factors, including the shift back to a purchase market and burgeoning Hispanic and millennial demographics, are expected to spur mortgage industry hiring across the board in 2016, with one major exception: appraisers.

As the mortgage industry heads into the New Year, National Mortgage News is taking a look at the biggest trends and topics that will shape 2016.

David H. Stevens, the Mortgage Bankers Association's president, pledged to "shine an aggressive spotlight on abusive enforcement" at the trade group's annual gathering, specifically calling out the Department of Justice.

Calling his state's foreclosure process "badly broken and in need of change," New York banking regulator Benjamin Lawsky wants new policies enacted to fast-track vacant property foreclosures and reform the state's mandatory foreclosure mediation requirements.

Demographic, cultural and technological changes will reshape customer service in the mortgage business over the next 30 years, a Wells Fargo executive said.

Working as a team with all stakeholders is the only way to successfully maintain a foreclosed property and see it through conveyance to the Department of Housing and Urban Development.

Panelists at the MBA's mortgage servicing conference said that the best way for servicers to keep federal regulators off their backs is to be responsive consumer complaints. And if a state attorney general or regulator come knocking, it’s best to be responsive and cooperative.