Tana Tymesen

From gathering information on buildings to complex income and asset profiles of buyers, loan officers in New York have many bases to cover and hurdles to leap. Debra Shultz of Guaranteed Rate makes it look easy.

Ben Franklin famously said the only things certain in life are death and taxes. One Wisconsin loan officer has found one more.

"Graceful" may not be the first word that comes to mind when thinking about last year's "Know Before You Owe" disclosure implementation, but one Texas loan officer has a different perspective.

Starkey Mortgage's Eric Glick prides himself on the dedication he brings to educating borrowers about a broad spectrum of topics. His approach starts by making sure he stays current on the latest industry trends. Here's how.

From working with homebuyers and seeing them through various milestones like raising a family, loan officer Dianne Crosby is in awe of the role she plays in helping clients reach their goals.

By investing time early on with clients who may not be immediately ready for a mortgage, loan officer Becky Sandiland establishes relationships that generate future business.

Loan officers encounter a wide range of obstacles in the process of seeing a mortgage loan through to closing, but how many can spin silence into livestock?

Carmen Inclan of Raymond James Bank recognizes customers are happiest, and business booms, when communication is prioritized.

A previous career in the restaurant industry sparked an idea that helped Chong Yi nearly double his production dollar volume.

Drew Boland's positive attitude and love of a challenge are two defining characteristics that help him stand out from his peers.

Lisa Nicholas' determination to be the mortgage industry expert in her market propels her business upward and helps fuel the success of her business partners.

Craig Strent of Apex Home Loans saw potential in blending his mortgage banking services with the strategy of financial advising, finding strong partners and a niche in helping clients through one of life's most difficult transitions.

Staying on top of credit underwriting rules is essential for Rosalie Rains of Capital Financial Advisors, and when things get slow she can always turn to the two-color flier she made when she first started originating loans.

Joseph Chacko works with H1B visa holders in ethnic communities, and uses his knowledge of agency guidelines and immigration policy to offer foreign workers a place to put down roots.

HomeBridge Financial's Michael Stallings took a desire to help military veterans and grew that into a hearty business focused on bringing other veterans the cornerstone of homeownership.

Posting educational videos on YouTube and social media helped Cherry Creek Mortgage's Kelly Zitlow land a spot on Lifetime Network's "Designing Spaces." The unique opportunity let her share knowledge about mortgages and extended her marketing reach.

Technology startups diving into mortgage lending are doing a lot of things well … except servicing, warned a mortgage industry consultant who has advised them.

The Consumer Financial Protection Bureau's indirect response to Quicken Loans' Super Bowl 50 commercial implicitly warns consumers to be wary of technology, which points to a bigger problem: does the CFPB even know what it wants from the mortgage industry?

A number of factors, including the shift back to a purchase market and burgeoning Hispanic and millennial demographics, are expected to spur mortgage industry hiring across the board in 2016, with one major exception: appraisers.

As the mortgage industry heads into the New Year, National Mortgage News is taking a look at the biggest trends and topics that will shape 2016.