Jonathan Kreindler, CEO of Receptiviti
Techonomy in Half Moon Bay, California, Tuesday, November 13, 2018. (Photography by Paul Sakuma Photography)
Exposing unhealthy working environments
Several banks have begun using Receptiviti’s AI software to find breakdowns in the corporate culture of branches, working groups or regional operations. The software analyzes employees’ emails and instant messages to detect any signs of stress, depression or excessive pressure. It does not patrol for keywords, but for subtle patterns in language that spell trouble. (Pictured: Jonathan Kreindler, CEO of Receptiviti)

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David Karandish, CEO, Capacity
Giving employees assistants of their own
West Community Credit Union is among the financial institutions using software from Capacity to answer employees’ questions about products, prices and the like. It is said to save time and promote consistency in compliance and customer service. (Pictured: David Karandish, CEO of Capacity)

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Rick Lunny, CEO, Manulife
Launching a challenger bank
The Canadian life insurance company Manulife launched a digital bank in June with the hope of attracting millennials. To make the user interface more appealing to younger people, and let them ask questions how and when they want to, Manulife deployed Kasisto’s AI-based virtual assistant. (Pictured: Rick Lunny, CEO of Manulife Bank)

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AI adoption
Deciding if documents are fake
Enova, an online lender that has used AI for years in making credit decisions, recently embedded the technology in its back office to analyze customers' paper bank statements for signs of fraud, conduct know-your-customer checks, and perform other laborious tasks.

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