Loan Think

Consider whether or not there are simpler alternatives to addressing the concerns behind a contemplated name change, because a retail mortgage lender re-branding requires commitment to an intensive, detailed strategy.

Digital shifts are rapidly redefining customer preferences and expectations.

Loan officers have traditionally been on an island with borrowers, with little management involvement in an originator’s communications with clients. Increasingly, lenders need to think about systems and/or protocols to ensure that such communications are handled properly.

Unless the industry is content to be a boutique player with a hugely smaller pool of potential borrowers, it had better emulate the Fed and ease on down the road.

In light of new regulations, servicers need to take a fresh look at their servicing file tools, processes, policies and procedures.

It’s going to become important for mortgage originators to educate prospective homeowners on actions they can take to lower their student loan payments, and thereby move them closer to homeownership.

The CFPB has opened a back door by accusing a lender of engaging in unfair and deceptive acts in connection with originating loans that the borrowers could not "afford."

While use of facsimile has decreased in the workplace for general business practices over the years, fax machines still remain the default delivery method for sending and receiving mortgage payoff statements.

The GSEs make mortgages? Banks don't? For an economics professor who has made the causes of the housing collapse a central campaign issue, David Brat sure doesn't sweat the details.

Student loan payments can be up to 20% of a graduate's current monthly debt obligations. Based on current housing ratios, that does not leave a lot of room for mortgage payments.