Loan Think

As service providers, we must also be willing to allow our clients to complain, and to ask them directly for feedback, both good and bad.

Satisfying the nine pillars of servicing standards which took effect earlier this year has increased complexity—forcing banks to reassess systems, processes and policies.

How you brand your products and services can create a competitive advantage for you in your marketplace.

Last week I wrote about how the college application process compares to the mortgage industry, and I got a lot of commentary on that, more than anything else I have written in the past few months.

The proposed federal mortgage guarantor in the Senate reform bill needs 5% hard equity to protect taxpayers, but 10% capital to pass Congress, the Housing Policy Council's John Dalton reckons.

Creating that connection with your client is of great importance, but selling should be a part of that process.

There is a lesson to be learned for mortgage originators about guarding your business' name from the #myNYPD social media failure.

Fake followers defeat the purpose of social media marketing because they are not going to spread your message and/or eventually do business with you.

The CFPB last week made news by publicly recognizing that borrowers felt overwhelmed in regard to the closing process.

There are increasing voices in and out of the Federal Reserve proclaiming the need for more inflation in order to pull the U.S. economy out of its current, sluggish growth cycle.