Financial Industry Computer Systems Inc., Dallas, has announced new upgrades to eStatus, a residential mortgage loan servicing product that provides online customer service for borrowers.The upgrades to eStatus (which interfaces in real time with Mortgage Servicer, the FICS residential mortgage servicing system) enable lenders to present "a more unified branding message" on their websites and to create a more user-friendly environment for borrowers, FICS said. A lender can reduce incoming call volume by sending a standardized e-mail message to borrowers encouraging them to view statements and notices on the lender's eStatus website, according to FICS. "Because documents are available for display in eStatus as soon as they are generated in Mortgage Services, borrowers always have access to up-to-date information about their loans," the company said. FICS can be found online at http://www.loanware.com.

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