Stewart Reorganizes to Avoid 'Silos'

Stewart Lender Services, Houston, has reorganized its operations, removing all of the silos customers had to go through to access its services. The company announced the reorganization at the Mortgage Bankers Association convention in San Diego. Jason Nadeau, president and chief executive of SLS, said in an interview that up until now SLS was organized in such a way that a customer had to contact a different person every time they wanted to use a different service. The new system creates a single point of contact. Given the consolidation in the mortgage industry, it was necessary for SLS to reorganize its approach to match the direction the market is going, he explained. Mr. Nadeau also spoke about the recent growth of SLS, whose revenues have increased 20-fold. The company started with a center in Houston and then added one in Tampa with others following in Dallas, San Diego, Irvine and Phoenix. SLS also has been aggressively recruiting new employees.