Citizens Bank

The Rhode Island-based bank plans to use artificial intelligence to boost efficiency and improve customer service. "Everything is fair game," said CEO Bruce Van Saun.

Strong mortgage and capital markets activity helped offset credit costs and one-time items in the third quarter at Citizens Financial Group. In a period of low rates, CEO Bruce Van Saun says he’d like to buy more fee-generating businesses.

Count Citizens Financial’s Bruce Van Saun among those who think interest rate cuts could halt by mid-2020. The key, he says, is to focus on delivering services customers are willing to pay fees for and to skillfully reprice deposits until then.

Tight housing inventory and some unexpected behaviors from potential buyers and sellers of homes have prompted Citizens Bank to make changes to its services and mortgage-loan products.

Sluggish growth in originations spurs consolidation. Keep in mind, there's more to M&A than just agreeing on a price.

These days, no wedding is complete without a hashtag combining the happy couple's names. It got us thinking: Why not give mortgage industry M&A deals the same treatment?

Time and again, two former associates of President Trump deceived banks in connection with loan applications. Their wealth, proximity to power and willingness to tell big lies all appear to have helped them get away with brazen schemes.

The Providence, R.I., company reported a 27% gain in profits thanks partly to a boost in fee income from its purchase of Franklin American Mortgage in August.

Technology will help compile and assess property data so that the future of real estate appraisers is that they won’t exist, says Matt Rider, chief information officer at Franklin American Mortgage.

After being acquired by Citizens Bank, Franklin American Mortgage has an expanded customer base and product offerings, but is also better positioned to embrace digital mortgage technology, says Franklin Chief Information Officer Matt Rider.

Seasonal hiring gave employment among nonbank mortgage lenders and brokers a boost in April and partially reversed an earlier decline despite growing signs of consolidation in the industry.

Citizens Bank's $511 million acquisition of Franklin American Mortgage will beef up the bank's servicing portfolio and diversify its origination business at a time when higher interest rates have put a damper on refinance volume.

Niagara Falls, N.Y., officials have filed what they say is among the first regional legal claims under a new state law meant to arm governments against the spread of urban blight.