-
A Western Union survey claims consumers are unable to tell the difference between humans and interactive voice response or artificial intelligence when needing customer or payment assistance, but their responses may say otherwise.
June 12 -
Only a fraction of mortgage borrowers return to their servicers to originate or refinance a mortgage loan, and it may be the industry's fault for not exhausting enough effort to keep them around.
February 27 -
The bank says it has restored access, but it hasn’t explained how a fire-suppression system at one facility could cause a nationwide outage across all of its channels, or how its system as a whole could have been left so vulnerable to the incident.
February 8 -
Customers reported being unable to access online banking, mobile banking or their debit cards.
February 7 -
Mortgage and real estate professionals are navigating new technology to support a better consumer experience and grow their customer base, but those who lose sight of the end goal are in danger, according to Remax CEO Adam Contos.
January 31 -
Current housing market conditions are sending the real estate and mortgage industries back to the drawing board to craft strategies ultimately in support of customer acquisition and retention at a time when competition is tight.
January 29 -
From Provo, Utah, to Dallas, here's a look at 10 housing markets with the youngest average consumer age.
November 21 -
-
The growth of digital mortgage origination channels has improved customer satisfaction with the process, but consumers still want personal interaction at some point, according to J.D. Power.
November 8 -
Larger mortgage companies are paying less than other creditors when fraud occurs, but the expense is still detracting enough from their revenue to cause concern.
October 23